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Good Intentions - Bad Outcomes
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Description:
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THIS COURSE QUALIFIES FOR THE 2-YEAR, 5 PERCENT DISCOUNT. It is natural to want to please patients, especially since happy patients return and refer their friends. Wanting a perfect smile can make patients more demanding in their expectations of what a dentist can and should be able to deliver. Patients may insist upon impractical dental outcomes. Adhering to unrealistic demands requires additional time and may place patients at risk. Another consequence is that busy practice owners become dependant upon certain employees to take over key management functions. When this happens, everyday tasks that accompany owning a business are forgotten and lead to possible employee dishonesty. Good Intentions - Bad Outcomes addresses what to do when a bad outcome is the result of a dentist with good intentions and what to do when well-meaning dentists encounter patients with unrealistic expectations or dictate treatment. It also shows how important it is to take a team approach when multiple dentists treat one patient and what to do if facing employee embezzlement. After completing this course, attendees will be able to: * Effectively communicate during the initial appointment to determine if the patient is realistic in his or her treatment expectations. * Manage unreasonable patient treatment expectations by recognizing and reacting to warning signs. * Agree to and implement an appropriate treatment plan without allowing the patient to dictate treatment. * Ensure continuity of care using a team approach with staff and other treating specialists. * Place appropriate checks and balances for employees in a business setting to avoid embezzlement.
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